Here you will find the answers to your questions about shopping this site, your order, payment options and more. Simply select from the categories below for complete information. If you need to contact us by phone, please call us toll free at (877) 250-9663.

In case of an emergency involving an animal in immediate need of assistance, please call your local police, then call 757-622-PETA and follow the instructions to report an emergency. You can also e-mail CIDInfo@peta.org.

About PETA

People for the Ethical Treatment of Animals (PETA) is the largest animal rights organization in the world, with more than 6.5 million members and supporters.

PETA focuses its attention on the four areas in which the largest numbers of animals suffer the most intensely for the longest periods of time: in laboratories, in the food industry, in the clothing trade, and in the entertainment industry. We also work on a variety of other issues, including the cruel killing of rodents, birds, and other animals who are often considered “pests” as well as cruelty to domesticated animals.

PETA works through public education, cruelty investigations, research, animal rescue, legislation, special events, celebrity involvement, and protest campaigns.

Check Order Status

Want to check the status of your order?

Register with the PETA Shop and you can track your package with UPS or the U.S. Postal Service for most orders. Click here to register. Already registered? Click here to sign in.

If you placed your order as a guest, please contact a customer service representative at: 1-877-250-9663 or: peta@apisource.com to track your order.

Order Confirmation

You'll receive two emails after you place your order and provide us with a valid email address:

  1. The first confirms that your order was received and will arrive within about 24 hours.
  2. 2. The second confirms that your order was shipped from our warehouse. You can also check the current status of your order online or by contacting us at the phone number or e-mail address above (in the "Check Order Status" section)

Order Tracking

You can check the status of your PETA Shop orders by clicking on "Sign In" at the top of any page and signing in to your account. If an order is outstanding, you'll see its details. If you have more than one outstanding order, go to your Order History page, where you'll see orders from the lifetime of your account. From there, you can click on a specific order to see its details.

On the Order Details page, you'll see the items in the order listed as well as the shipping address, shipping method, payment details, and any return or exchange information. In the Shipment Summary, you'll see the current status and details from the shipping carrier's tracking service for each package.

Occasionally, we may send an order in multiple packages. In such cases, we'll provide tracking information for each and let you know which items you can expect in each one.

Change in Your Order Status

Occasionally, we run out of certain items that are in high demand. If an item that you ordered is not in stock, we'll notify you by e-mail immediately.

Sometimes, an item is permanently out of stock, so we must cancel the order for it. In this case, if you paid with a credit card, we won't charge you for the item or any related taxes or shipping and handling charges.

REGISTRATION Q&A

When you register and create your account with the PETA Shop, we'll remember your information so that the checkout process is a breeze. You'll be able to store all your addresses and check your order history, too.

Please note: If you ordered from PETACatalog.com prior to February 1, 2019, your personal information, address, payment information, and order history may have been lost in our recent website update. If that's the case, you'll need to create a new account.

Here are some frequently asked questions:

Can I place an order without registering?

Yes, you can. You can also check your order status by contacting a customer service agent (via phone or e-mail) without registering. However, registering will give you access to more information about your order and make future visits to the website more efficient.

What will you do with my information after I register?

Personal information relating to you and your order history are only available to you if you provide the correct password that you created. After providing your password, you can edit or delete your information at any time from the Your Account page. For more information on our privacy policy, click here.

What if I forget my password?

No problem—we can give you a hint. If you still can't remember, we can reset your password and send you a new one via e-mail. We can't give out passwords over the phone, and we can e-mail them only to the address used to register.

When I enter my name during registration, is it secure?

We use the Secure Socket Layer (SSL) protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded—only Shop.PETA.org has access. For more information on SSL, click here.

After I register, will I receive PETA mail or e-mail promotions?

Yes. When you register or place an order with us, you're automatically added to our mailing list. If you'd like to be removed, just let us know.

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T-SHIRT SIZING

PETA carries a variety of T-shirt types. The regular cotton T-shirts are larger standard sizes. The fitted ones run quite small, so you may want to order at least one size larger than usual. Each product page includes a size chart for more information.

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CONTACT US

For questions about PETA Shop orders, please include your order number, name, and the ZIP code of the billing address.

By E-mail

peta@apisource.com

By Phone

1-877-250-9663, toll-free, 9 a.m. to 5 p.m. ET, Monday through Friday

By Fax

301-731-7472 for order forms or questions

By Writing To Us

PETA Shop
4471 Nicole Drive
Lanham, MD 20706

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PAYMENT OPTIONS

PETA SHOP ACCEPTS THE FOLLOWING CREDIT CARDS:
  • Visa
  • Mastercard
  • American Express
  • Discover

For security purposes, please do not send cash or request CODs. In addition, please do not include your credit card number on any email communication.

SALES TAX

Applicable sales tax will be charged on total merchandise, including shipping & handling fees, for orders shipped to: Maryland, Virginia, and Washington, D.C.

For purchases made in Canada, we collect duty and GST where applicable.

CHARGING YOUR CREDIT CARD

Upon receiving your order, we place a pre-authorization hold on funds in your account. We don't finalize the charge on your credit card until the date we ship your merchandise to you. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors made by the customer.

MULTIPLE SHIPMENTS

If your order is sent in multiple shipments (either to the same destination or to different ones), your credit card will be charged separately for each shipment.

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SECURE ORDERING

We use Secure Sockets Layer (SSL) technology to secure your online order information. To check the security of your connection, look in the lower left-hand corner of your browser window for an "unbroken key" icon or a "closed padlock" icon (depending on your browser). If you see one of these icons, SSL is active. To double-check for security, see if the site address in your browser window has changed from "http" to "https" in the address or URL line.

Some browser versions and some firewalls do not permit connections with secure servers. If you experience this problem, please call the PETA Shop at 1-877-250-9663.

ORDER VERIFICATION

Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors made by the customer.

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SHIPPING & HANDLING

Most purchases are shipped by UPS or USPS from our Maryland warehouse within 5 business days from receipt of order. Please note that we can only ship to PO Box addresses via USPS. We cannot ship Express Delivery to U.S. territories, Alaska, Hawaii, APO/FPO or PO Box addresses. Please call Customer Service at (877) 250-9663 for shipping rates outside of contiguous 48 states or check your shipping inside the shopping cart during checkout.

 

For shipping to U.S. Military Bases

Please contact us via email or telephone to place your order. This order will ship via USPS unless otherwise requested.

 

Standard Shipping Rates (5-7 business days)

Ground shipping via UPS or USPS can be calculated via a real-time shipping estimator prior to check out in the cart.

Express Delivery

We are able to expedite orders for an additional charge, please call (877) 250-9663.

Express shipping via UPS or USPS can be calculated via a real-time shipping estimator prior to check out in the cart.

For express delivery, orders must be received Monday through Friday by 11 am ET.

We do not offer overnight delivery to Alaska, Hawaii, or to PO boxes. For shipments to Guam, Puerto Rico, U.S. Virgin Islands, Alaska, Hawaii, or APO addresses, our standard is First Class mail through the United States Postal Service.

Shipping Address Options

Packages can be sent to the same address as your billing address or to another address. Shipping addresses can be selected on the "shipping address" page during checkout. If you've registered with us, you can select an address from your account. Just sign in to your account before proceeding to checkout

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RETURNS & EXCHANGES

Online Purchases

To return item(s), fill out the return form that was sent with your order. For your convenience, you can print out a return/exchange form here. if you cannot locate it. For returns, only the return portion of the form needs to be completed. Items can be returned/exchanged unwashed, unworn, and undamaged, with tags still attached, within 30 days of original purchase date. Proof of purchase, such as a copy of the packing slip invoice, is required for return of item(s). If you cannot find your packing slip invoice, call the PETA Shop at (877) 250-9663. Credits and charges will be issued in the same manner as the original transaction. Please allow seven (7-14) business days for your returns and exchanges to be processed.

Exchanges and returns should be shipped to the following address:

PETA Shop
Customer Returns
4471 Nicole Drive
Lanham, MD 20706

Shipping Charges

Shipping charges for returned items and exchanges, as well as initial shipping fees are not refundable.

Shipping charges are refunded only if:

 

  • the carrier loses the package
  • an item was shipped damaged or defective
  • an item was damaged during shipping
  • we ship an incorrect item

If the return is a result of our error, you won't be charged for return shipping. Call (877) 250-9663 and a UPS call tag can either be emailed or mailed to your address, or we can send UPS directly to your address to pick up the items. For your convenience, the cost of shipping returns will be deducted from your refund amount.

Exchanges

Items can be exchanged unwashed, unworn, and undamaged within 30 days of original purchase date. Exchanges are subject to our regular shipping and handling fees. If you are exchanging your purchase for something else, we will apply your credit towards the new item(s) at their current price. Fill out the return and exchange section of the return form that was sent with your order.

Special Order Items

Special order items, such as custom made to order t-shirts or personalized product cannot be returned unless there is a manufacturers defect or misprint.

Coupon Codes

If you used a coupon code to make your purchase, we will exchange the item for the same style in a different size or color. If you are exchanging your purchase for something else, we will apply your credit towards the new item at their current price. A previously used coupon code cannot be applied to the sale of a different item.

Purchases made online may only be returned by mail. For more information, please contact the PETA Shop at peta@apisource.com, or call at (877) 250-9663, from 8:30 a.m. to 5 p.m. (EST).

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INTERNATIONAL ORDERS

We are able to ship to dozens of countries around the globe. If you do not see your country as a ship to option during checkout, please let us know by contacting our customer service representatives. 

Customers will be responsible to pay for all duties, customs charges, and/or fees over and above the actual shipping cost of the item.

All orders are billed in U.S. dollars. For more information, please contact the PETA Shop at peta@apisource.com, or call at (877) 250-9663, from 8:30 a.m. to 5 p.m. (EST).

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GIFT OPTIONS

Gift Options

If you want to send an item as a gift, please check the box labeled "are there gift items in the order?" on the shipping page of checkout. Then, click the "continue to checkout" button to go to the gift options page.

Personal Message & Gift Receipt

Add a personal message to the packing slip at no extra charge and include a gift receipt too (we'll remove the prices).

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GIFT CARDS

Gift Cards & Promotional Codes

Gift Cards and Promotional codes can be applied to an order via the submission box found below the product list in your shopping cart page during checkout. You are also able to check gift card balances in the same area or always feel free to call us.  Please note that there is a limit of one promotional code per order. While Gift Cards shoudl apply to all portions of your order, please note that unless specfically stated in the promotion, Promotional Discounts apply to the true merchandise total value only and are not applied to shipping and handling fees or taxes.

Previous System Gift Cards

Do you have a PETA Catalog Gift Card/Certificate from the previous PETA Catalog? If so, no worries, we will honor it.  In fact, we have pre-loaded all of the existing valid gift certificates into the new PETA Shop so that you can use your avialble funds.  If you run into any issues, please let us know!

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USA MADE

Most of our items are made in the U.S.A., and will be listed as such in the details for each item. If a suitable US made option is unavailable, we will make every effort to source an alternative ethically and to avoid any countries with known human rights violations.

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DONATIONS

For more information about making a donation to PETA, click here.

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WILL MY ORDER HELP PETA?

Will my order help PETA?

If you want to send an item as a gift, please check the box labeled "are there gift items in the order?" on the shipping page of checkout. Then, click the "continue to checkout" button to go to the gift options page.

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